MoroccoBrass is a Moroccan brand specializing in handmade brass pieces for kitchens, bathrooms, interiors, and architectural spaces. Our collection includes brass faucets, sinks, lighting, hardware, mirrors, and decorative pieces.

Yes. Our brass products are made using brass as the primary material. Specific construction and finish details can vary by product, so we recommend checking the individual product page for the exact specifications.

Our products are crafted in Morocco using traditional craftsmanship and metalworking techniques. Because many pieces involve hand finishing, small variations in color, texture, or surface detail can occur from one piece to another.

Brass is a natural material and handmade finishing can create subtle differences between pieces. The product you receive may therefore have slight variations in tone, texture, or finish compared with photography. These variations are part of the character of handcrafted brass.

Unlacquered brass is brass without a protective lacquer coating. Over time, the surface can naturally change as it reacts with air, moisture, and handling. This creates a patina that can give the brass a deeper and more distinctive appearance.

Yes. Unlacquered brass naturally develops patina over time. The rate and appearance of this change depend on factors such as humidity, temperature, handling, cleaning, and exposure to water.

Select the product you would like to purchase, choose any available options, add it to your cart, and proceed through checkout. Once your order is successfully placed, you will receive an order confirmation by email.

Some products or variations may be available by request. If you are looking for a specific piece, finish, size, or quantity that is not listed on the website, contact us before ordering and we can confirm whether your request can be accommodated.

Yes. Custom requests may be possible depending on the product, dimensions, finish, quantity, and production requirements.

Please contact us with your requirements before placing an order so we can review the project and confirm what is possible.

Yes. MoroccoBrass can work with residential, hospitality, interior design, architectural, and commercial projects. For larger quantities or project-specific requirements, please contact us with your project details.

MoroccoBrass orders are shipped from Morocco. We do not operate as a US warehouse or China warehouse retailer. Our products are sourced and crafted in Morocco and shipped internationally from Morocco.

Yes. MoroccoBrass ships internationally to customers in many countries. Shipping availability and costs are calculated during checkout based on the destination and order.

We use FedEx for international shipments. Depending on the destination and service selected, the available FedEx service may vary.

Orders generally require approximately 1–3 business days for handling before shipment.

After dispatch, delivery time depends on the destination and the FedEx service available for the shipment. The estimated delivery information shown at checkout should be used as the most relevant estimate for your order.

Yes. Once your order has been shipped, tracking information will be provided so you can follow the shipment with the carrier.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges can vary by country and are generally the responsibility of the recipient unless otherwise stated at checkout.

If your package arrives damaged, please contact MoroccoBrass within 48 hours of delivery and provide clear photographs of the packaging and the product.

Keeping the original packaging and providing photographs helps us investigate the issue with the carrier and determine the appropriate solution.

If tracking indicates that a shipment may be lost, we will first investigate the shipment with the carrier. Once the carrier investigation is completed, we will work with you to determine the appropriate solution based on the circumstances of the shipment.

Eligible customers may request a return within 30 days from the date of the last delivery, subject to the conditions described in our Return & Refund Policy.

If a return is approved, the item must generally be sent back within the applicable return period and in the required condition.

Once a return is approved, the item should be sent back within the applicable 14-day return period stated in our Return & Refund Policy.

Once the returned item has been received and inspected, the refund will be processed according to our Return & Refund Policy. Refunds are generally issued to the original payment method.

Custom-made or specially commissioned products may be excluded from the standard return policy because they are produced specifically according to a customer's requirements.

Please contact us before placing a custom order if you have any questions about return eligibility.

Please review our Return & Refund Policy for the complete terms and conditions.

Yes. MoroccoBrass products are covered by a 24-month warranty against manufacturing defects, subject to the terms and conditions of our Warranty Policy.

The warranty covers manufacturing defects under normal intended use. It does not generally cover damage caused by incorrect installation, misuse, accidents, modifications, improper maintenance, or normal wear and changes associated with the natural aging of brass.

Contact us with your order information and a description of the issue. Photographs or videos may be requested so we can assess the problem.

Depending on the situation, the appropriate solution may include repair or another remedy. Warranty solutions are assessed on a case-by-case basis.

For regular cleaning, use a soft cloth with mild soap and water, then dry the surface thoroughly. Avoid abrasive pads, harsh chemicals, and aggressive cleaners that can scratch or alter the finish.

Yes. Unlacquered brass can be polished if you want to restore a brighter appearance. However, polishing removes some or all of the developing patina, so the appearance will change over time again.

If you prefer the natural aged appearance of unlacquered brass, clean it gently with mild soap and water and avoid abrasive polishing products. Allowing the surface to age naturally will gradually develop its patina.

Yes. Natural brass can change in appearance over time. Exposure to air, humidity, water, oils, and regular handling can influence the development of darker or warmer tones and patina.

Available payment methods are displayed during checkout and may vary depending on your location and the payment options currently supported by MoroccoBrass.

Payments are processed through the payment methods available through our Shopify checkout. MoroccoBrass does not need to receive or store your full card details to process your order.

Payment timing depends on the payment method selected during checkout. Your order confirmation will indicate whether your payment has been successfully processed.

Yes. We work with individual customers as well as residential, hospitality, interior, architectural, and commercial projects.

For project requests, please provide the products you are interested in, quantities, destination, and any specific dimensions or requirements.

Yes. If you require multiple units for a project, contact us before ordering so we can confirm availability, quantities, production requirements, and shipping arrangements.

Send us your project requirements through our Contact Us page. Include drawings, dimensions, reference images, quantities, or other relevant information when available.