Yes. MoroccoBrass proudly ships worldwide using FedEx. We deliver to customers across USA, UK, Europe, Australia and many other international destinations.
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 4–7 business days depending on your location. You'll receive a tracking number as soon as your order is dispatched.
All MoroccoBrass products are handcrafted and shipped directly from Morocco, where our artisans carefully prepare and inspect each order before international delivery.
Yes. We offer complimentary worldwide shipping on all orders with no minimum purchase required.
Customs duties, taxes, and import fees vary by country and are determined by local customs authorities. Any applicable charges are the responsibility of the customer.
Product
Yes. Every MoroccoBrass product is handcrafted in Morocco by skilled artisans using traditional metalworking techniques and premium solid brass.
Yes. Our faucets are designed to be compatible with standard U.S. plumbing connections unless otherwise stated on the product page.
Unlacquered brass is a living finish that naturally develops a rich patina over time. Exposure to air, water, and daily use creates a unique appearance that reflects the character of each home.
Because each piece is handcrafted, slight variations in color, texture, engraving, and finish are natural. These unique characteristics reflect authentic craftsmanship and make every piece one of a kind.
Yes. We welcome custom order requests for selected products. Please email contact@moroccobrass.com with your project details, preferred dimensions, finish, quantity, and any reference images or drawings.
RETURNS & WARRANTY
Eligible items may be returned within 30 days of delivery. Products must be unused, in their original condition, and returned in the original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of both the product and the packaging. We'll investigate the issue and work with you to provide an appropriate resolution.
Yes. MoroccoBrass products are backed by a two-year limited warranty covering manufacturing defects under normal residential use.
ORDERS & SUPPORT
You can reach our customer support team by email at contact@moroccobrass.com. We aim to respond to all inquiries within one business day.
Orders may be canceled before production or shipment begins. If your order has already been shipped, please refer to our Return & Refund Policy for available options.
Yes. We regularly work with interior designers, architects, builders, and hospitality professionals on both residential and commercial projects.
Send your project details to contact@moroccobrass.com, including product references, dimensions, finish preferences, quantities, and any drawings or inspiration images. Our team will review your request and provide the available options.
