Shipping policy
Shipping Policy
Thank you for choosing MoroccoBrass. Every piece is handcrafted by skilled artisans in Morocco and carefully prepared before shipment. We are committed to delivering your order safely and efficiently, with free worldwide shipping on every purchase.
Processing Time
Orders are processed within 1–3 business days. During periods of high demand or holidays, processing times may be slightly longer.
Shipping Time
Estimated delivery time for most destinations is 4–7 business days after your order has been shipped.
Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.
Shipping Carrier
We ship all orders using FedEx to provide reliable international delivery and shipment tracking.
Shipping Rates
We offer FREE worldwide shipping on all orders. There are no minimum purchase requirements.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your FedEx tracking number so you can monitor your delivery.
Custom Orders
Custom-made or personalized products may require additional production time. Estimated production and delivery timelines will be provided before your order is confirmed.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer. MoroccoBrass has no control over these fees and cannot predict their amount.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before completing your order. MoroccoBrass cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
Lost Packages
If your shipment appears to be lost in transit, please contact us at contact@moroccobrass.com. We will initiate an investigation with FedEx and work closely with you to determine the most appropriate solution once the carrier's investigation has been completed.
Damaged Shipments
If your order arrives damaged, please notify us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
- A brief description of the issue
Our team will review your claim promptly and arrange an appropriate resolution.
Questions
If you have any questions regarding shipping or delivery, please contact our customer support team at contact@moroccobrass.com. We're always happy to help.