Brass Door Knocker in Handcrafted Solid Brass

Processing Time

Orders are processed within 1–3 business days. During periods of high demand or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery time for most destinations is 4–7 business days after your order has been shipped.

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your FedEx tracking number so you can monitor your delivery.

Custom Orders

Custom-made or personalized products may require additional production time. Estimated production and delivery timelines will be provided before your order is confirmed.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer. MoroccoBrass has no control over these fees and cannot predict their amount.

Damaged Shipments

If your order arrives damaged, please notify us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged product
• Photos of the shipping box and packaging
• A brief description of the issue

Our team will review your claim promptly and arrange an appropriate resolution.

Questions

If you have any questions regarding shipping or delivery, please contact our customer support team at contact@moroccobrass.com. We're always happy to help.